Wadi Al Ababil Information Technology

Information Technology & Software Services

We deliver secure, reliable, and scalable IT solutions—covering web development, software, network services, and modern infrastructure—helping businesses grow efficiently.

UAE Registered | Secure | Reliable

Refund & Cancellation Policy

Last updated: January 2026

Wadi Al Ababil Information Technology  (“we”, “our”, “us”) is committed to providing transparent and fair business practices. This Refund and Cancellation Policy outlines the terms under which refunds and cancellations are handled for our services.

1. Service Nature

We provide information technology and software-related services, including but not limited to:

  • Computer Systems & Communication
  • Computer Systems Housing Services
  • Equipment Software Design
  • IT infrastructure and support services
  • Information Technology Network Services
  • Internet Content Provider
  • Network and technical consulting
  • Web design and development

Due to the customized and service-based nature of our work, refunds and cancellations are handled under specific conditions as outlined below.

2. Cancellation Policy

  • Clients may request cancellation of a service before work has commenced.

  • Once a project has started, cancellations may not be accepted or may be subject to charges based on work completed.

  • Cancellation requests must be submitted in writing via email to our official contact address.

3. Refund Policy

Refunds are evaluated on a case-by-case basis and depend on the type and stage of service delivery.

  • No refunds will be issued for services that have already been delivered, partially completed, or finalized.

  • If a refund is approved, it will be limited to the unused portion of the service.

  • Refunds, if applicable, will be processed using the original payment method within 14 business days.

4. Non-Refundable Services

The following are nonrefundable:

  • Completed web design or development work

  • Custom software development once coding has started

  • Consulting or support services already provided

  • Domain registration, hosting fees, or third-party services

5. Delays & Client Responsibilities

Refunds will not be provided for delays caused by:

  • Client’s failure to provide required information or approvals

  • Changes in project scope requested by the client

  • Force majeure events beyond our control

6. Dispute Resolution

In case of disputes, both parties agree to first attempt resolution through mutual discussion. If unresolved, disputes shall be governed by the laws of the United Arab Emirates.

7. Policy Changes

We reserve the right to update or modify this policy at any time. Changes will be effective immediately upon posting on our website.

8. How to Request a Refund or Cancellation

For refund or cancellation requests, please contact:

📧 Email: billing@wadialababilinfotech.com

9. Chargebacks

Clients are encouraged to contact us directly before initiating a chargeback so we can resolve the issue promptly and professionally.

Support inquiries may be sent to:
📧 support@wadialababilinfotech.com